Shipping Charges

Shipping policy
Delivery within 3 to 5 business days:
$9.95 FOR USA SHIPMENTS
$20.00 FOR CANADA
Second day delivery:
$15.95 FOR USA SHIPMENTS
$30.00 FOR CANADA


Shipping

Thank you for choosing German American Beauty INC. We pride ourselves on fast and accurate service and delivery of luxury beauty products.
We process orders Monday through Friday, and please allow 2 day order processing time. We offer 2nd and 3rd day Air and Overnight delivery. Delivery time is in ADDITION to order processing time.
Our delivery service is generally via USPS. From our location, USPS deliveries are typically 2 – 5 business days excluding weekends and holidays. USPS provides excellent tracking information which you can use to determine when your order should arrive. If you are not available at the address you provided to receive your package German American Beauty INC cannot be held responsible for lost or stolen packages.
On rare occasions orders can be misplaced by the delivery service. Our policy is to wait 7 business days before we trace deliveries. If the delivery service is unable to locate the package we will issue a full credit for your purchase.
Customers wishing to ship to a Post Office Box will receive all packages via the United States Postal Service’s Priority Mail. German American Beauty INC is not responsible in any way for packages delivered to or left in a Post Office Box. This option provides no secure tracking information so if a package is lost or stolen German American Beauty INC will not be held responsible.
Please double check the accuracy of your billing and shipping addresses prior to submitting your order. Any package returned to German American Beauty INC. due to an incorrect address or after 3 delivery attempts by UPS will not be reshipped, and a $25.00 dollar restocking fee will be charged to your credit card.
Please note that at this time German American Beauty INC does process back orders. *Any* items not shipped will be shipped automatically at a later point in time, unless you cancel the backordered item. Your credit card will not be charged unless the item is shipped.


Return Policy

Requests for returns must be within 7 days of delivery. All return items should be returned unused and in perfect saleable condition. German American Beauty INC cannot be responsible for lost or stolen merchandise that is not insured.
Freight charges for all returns will be the responsibility of the customer. The following information is required with all returns:
Please request your return shipping label before shipping your return!!

1. Full Name
2. Phone Number
3. E-mail Address
4. Original Invoice Number
5. Order Number
6. Item that is being returned (you can find the item number on your invoice)
7. Reason for Return

For more information on our return policy on damaged or items sent in error of German American Beauty INC.; please contact Customer Service at info@awcosmetics.com
Please allow up to 10 business days for your credit to be processed.
Merchandise returned that was eligible for free shipping will be charged the original shipping and handling costs. This cost will be deducted from your refund.